FAQ
FAQ for Sugar Elite
Q1. Do I need to have an account for purchasing?
Yes, you need to register. Please register from below URL.
https://store.sugarelite.jp/account/register
Q2. Will shipping cost be needed?
Yes, it will be. Depends on the country to ship.
Q3. How many days will it be delivered?
Please allow up to 10 business days from order to shipment.
And, some item will be different from usual delivery dates so please check the item page. We will notify you when shipping is ready.
Q4. I have not received my registration email or order completion email.
If you are using a mobile carrier email, you may not receive our emails due to your settings or the security policy of your mobile carrier email. Please note that we will not be able to respond to individual cases in which you do not receive an email.
Q5. Can I return the item or exchange another one?
We will not accept return or exchange after purchasing.If the product is defective, we will refund the purchase price. However, please note that even in the case of defective products, returns are limited to unused products.
Please contact below e-mail address within 5days if the product is defective.
store（atmark）sugarelite.jp
※Please replace（atmark）to @ and contact us.
Q6. I forgot my password.
Please access login page and click the Forgot your password??
You will be able to reset password.
Q7. Is there a purchase limit on products?
Each customer is limited to purchasing one item; if you purchase more than one item, we will cancel your order for the second and subsequent items.
Q1. Do I need to have an account for purchasing?
Yes, you need to register. Please register from below URL.
https://store.sugarelite.jp/account/register
Q2. Will shipping cost be needed?
Yes, it will be. Depends on the country to ship.
Q3. How many days will it be delivered?
Please allow up to 10 business days from order to shipment.
And, some item will be different from usual delivery dates so please check the item page. We will notify you when shipping is ready.
Q4. I have not received my registration email or order completion email.
If you are using a mobile carrier email, you may not receive our emails due to your settings or the security policy of your mobile carrier email. Please note that we will not be able to respond to individual cases in which you do not receive an email.
Q5. Can I return the item or exchange another one?
We will not accept return or exchange after purchasing.If the product is defective, we will refund the purchase price. However, please note that even in the case of defective products, returns are limited to unused products.
Please contact below e-mail address within 5days if the product is defective.
store（atmark）sugarelite.jp
※Please replace（atmark）to @ and contact us.
Q6. I forgot my password.
Please access login page and click the Forgot your password??
You will be able to reset password.
Q7. Is there a purchase limit on products?
Each customer is limited to purchasing one item; if you purchase more than one item, we will cancel your order for the second and subsequent items.